Case Manager, Social Worker

Mob: 0409 719 504

Office: 9387 6881


Joanne holds a Bachelor of Social Work degree with First Class Honours and she also holds a Bachelor of Arts degree with a Religious Studies/Anthropology major. Joanne joins NCMS with 14 years experience in a social work and case coordination capacity working with people with an acquired brain injury (ABI) within the public health sector. She initially delivered social work services to a dedicated case load of ABI clients which included support to resolve welfare, financial, justice, and accommodation issues.  She then joined the case coordination team and this client-centred role involved conducting needs assessments, developing a community-based rehabilitation programme tailored to her client's needs and then monitoring that programme during the course of the client's programme with that service.

Joanne is dedicated to assisting her clients to identify their rehabilitation objectives and to achieving those goals in the home environment. She has developed a keen desire to see her clients progress their recovery from serious injury through a well-developed rehabilitation programme which speaks to the whole person - her/his physical, cognitive, emotional and spiritual well being. She understands that her clients come to NCMS with parents, or partners and/or children and she understands that the family is also recovering from a life-changing event and seeks to provide the necessary assistance to make their journeys more manageable. She is dedicated to applying a systems-based approach which also sees her confidently liaise with various service providers from all areas of the community.

Joanne understands that catastrophic injury knows no social boundaries and does not discriminate and she is especially committed to providing a service to clients who come to her from marginalised and/or ethnically-diverse backgrounds. Her practice style is underpinned by a commitment to equal opportunity and to human rights in a now culturally diverse social setting.