Navigating the NDIS

What is support coordination?

Support coordination helps you to make the best use of your supports in plan. Support coordination is a capacity building support which helps you to:

  • Understand and use you NDIS plan to pursue your goals
  • Connect you with NDIS providers, community, mainstream and other government services
  • Build your confidence and skills to use and coordinate your supports.

Using your plan

Once your plan is approved, it’s important to understand how you can use the funds you’ve been allocated, the NDIS website has a lot of information to support Participants https://www.ndis.gov.au/participants/using-your-plan If you have Support Coordination in your plan your Support Coordinator will help you understand your plan. 

Engaging with providers to support you

To use your NDIS funds you’ll need to engage with providers to support you, it’s always great to understand the NDIS from the providers perspective so you can have a great expereince, https://www.ndis.gov.au/participants/working-providers

NDIS Quality and Safeguards Commission

The NDIS Quality and Safeguards Commission protect Participant’s and their supporters against fraud, harm, abuse, neglect, or exploitation. They work to empower Participants to exercise their choice and control to access quality services as informed, protected consumers. The Commission also investigate complaints made against providers, https://www.ndiscommission.gov.au/

Network Case Management Services resources for our Participants and their supporters

NCMS Welcome Booklet

Compliments, Complaints and Feedback Policy and Procedure

Conflict of Interest Policy and Procedure

Incident Management Policy and Procedure

Risk Management Policy and Procedure

Work, Health and Safety Policy and Procedure

Restrictive Practices Policy and Procedure

Upholding Human Rights Policy and Procedure

Respect to All Policy and Procedure

Motor Vehicle Policy and Procedure